Subject: Tech Support Candidate - sachin pandey
From: sachin pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 07:05:15 -0500

| | Tech Support Test

Name | sachin pandey
E-mail | [email-masked]
Phone Number | (110092) 7323024661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | rtds | System admin | | 19k
Previous Employer 1 | Netsoft | system enginner | Feb 2020 | 13k
Previous Employer 2 | jetking | Lab enginner | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

we can check it such following thing:

1 That site is allowed or not in our environment.
2 we can check also browser up to date.
3 we can also try to search it own other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 we can on bluetooth speaker,
2 Then enable mobile phone bluetooth,
3 so, after that we can select and connect it.

What according to you makes you a good candidate for customer service or technical support job?

1. we need to listen what's the exject problem,
2. Try to resolve as soon as possible,
3. customer handling is most improtant things.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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