Subject: Tech Support Candidate - pramod kumar
From: pramod kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 06:13:11 -0500

| | Tech Support Test

Name | pramod kumar
E-mail | [email-masked]
Phone Number | (+91) 9799642799
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aroma computer systems pvt ltd | System Admin | 7/12/2020 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first of all i check what type error are getting computer user after then i will check the website correct or not. i check on the right path to seeing if it's a problem with the computer or ... can and cannot access, and gets we to the resources me need to help fix the problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first of all i will start the bluetooth of the mobile after that i search the device and cannect the device.
What according to you makes you a good candidate for customer service or technical support job? | Good communication skills, excellent knowledge of IT and politely behave with customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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