Subject: Tech Support Candidate - Pankaj Shukla
From: Pankaj Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 06:08:46 -0500

| | Tech Support Test

Name | Pankaj Shukla
E-mail | [email-masked]
Phone Number | (+91) 7503178293
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Customer Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Padget Electronics Pvt Ltd | Engineer | til now working | 25000
Previous Employer 1 | CMS IT Services Pvt Ltd | ATE | 25-07-2016 | 16-06-2017
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step-1 Check Firewall and Security section of PC.
Step-2 Check internet connectivity.
Step-3 Check with domain.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1 First check and Assign Name of Bluetooth, of device.
Step-1 Turn on Bluetooth of Both Speaker.
Step-2 Turn on Bluetooth of Mobile phone.
Step-3 Searching the Bluetooth in the range.
Step-4 After finding speaker Bluetooth make pairing between both of them.

What according to you makes you a good candidate for customer service or technical support job?

1) A good listener.
2) Having excellent analytical skill.
3) Great understanding.
4) A good speaker.
5) Having Sound Technical knowledge.
6) Having cool minded person.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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