Subject: Tech Support Candidate - vikram kumar singh
From: vikram kumar singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 06:08:25 -0500

Tech Support
Test

Name

vikram
kumar singh

E-mail

[email-masked]

Phone Number

(+91) 9693365027

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Dwarka

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Quess crop limited

IT Engineer

24600

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First internet connection  check and url address
check

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First Bluetooth on mobile phone and speaker and
search to mobile phone in Bluetooth devices found in mobile the pair mobile and
speaker

What according to you makes you a good candidate
for customer service or technical support job?

Conflict
resolution skills

Stress tolerance and resilience

Ability to abide by company policies

On a scale of 1 - 5
please rate your fluency in spoken English

3