Subject: Tech Support Candidate - Rahul Agnihotri
From: Rahul Agnihotri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 06:02:41 -0500

| | Tech Support Test

Name | Rahul Agnihotri
E-mail | [email-masked]
Phone Number | (201301) 7203955937
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 135
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Server level create user create and file server permissions

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Silver Touch technology ltd | Senior Engineer | Still | 30 k
Previous Employer 1 | Imsi | Technical support Engineer | July 2017 | 17k
Previous Employer 2 | UTILITY powertech ltd | Senior Engineer | Nov 2014 | 22k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Technical support Engineer error in system remotly support via teamviewer and cisco web ex
Please list the steps to connect a Bluetooth speaker to your mobile phone. | No
What according to you makes you a good candidate for customer service or technical support job? | Yes
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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