Subject: Tech Support Candidate - Saroj Kumar
From: Saroj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 06:00:52 -0500

| | Tech Support Test

Name | Saroj Kumar
E-mail | [email-masked]
Phone Number | (91) 8808168877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 128
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technologies Ltd./Clint Genpact India PVT. | Data center engineer | 11/30/202 | 18000 inhand
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-If the problem remains the same then I will check the internet connection.
2- Firstly I will check the website address And mention the correct website address.
3- Then if the problem remains the same.
4- I Will try again for the website.
5- Weather my system is connected to the internet or not.
6- If internet connectivity is good and still I am not able to access the website.
7- I will check the security options of my desktop/Laptop by using the command prompt. I will go to ncpa.cpl and will check the internet connection privacy settings and make sure that my anti-virus isn't blocking the website.
8-After checking these points and some other necessary points.
9- If the problem still comes then  maybe the website is down and I will contact to website help mail address

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Fast search speaker hostname Bluetooth than connected.
What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate usually embraces the opportunity to try new ways of doing things. Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance the character
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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