Subject: Tech Support Candidate - Abhishek Singh
From: Abhishek Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 05:53:25 -0500

Tech Support
Test

Name

Abhishek
Singh

E-mail

[email-masked]

Phone Number

(91) 9315143080

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

New Ashok Nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CiS

Desktop Support Engineer

NA

₹12685

Previous
Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First,
let's figure out where the problem is

With a little detective work.

Open a new tab and check to see if you can load another website like google.com
or mozilla.org.

If you can open another site, skip down to The problem only happens with certain
websites.

1. First check site is open with https or http, if it's open with http then
please make it https://www.ndtv.com

2. Try clearing browser cookies and cache

3. May be this site is in block list for your IP

4. To check in firewall for inbound and outbound rules

5. This is probably a problem with your Internet connection

6. May be your browser is outdated

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. On your
Bluetooth speaker device

2. Then on your mobile Bluetooth and go to Bluetooth setting

3. Here your mobile will search all Bluetooth devices in his range

4. From the list we will select our Bluetooth speaker name and then pair it

5 After paired now we be able to use

What according to
you makes you a good candidate for customer service or technical support
job?

Because-

1. I have good technical skills

2. I believe in hard working

3. I am very punctual about my timing and also I understand the other's timing
important

4. I always learning from what I am doing or what I am seeing

5. Self motivated

On a scale of 1 - 5 please rate your fluency in spoken
English

4