Subject: Tech Support Candidate - NITIN PORWAL
From: NITIN PORWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 05:42:26 -0500

| | Tech Support Test

Name | NITIN PORWAL
E-mail | [email-masked]
Phone Number | (0120) 8505981082
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad pin code 201301
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Infinite Computer Solution Private ltd | Support Engineer | 30 September 2020 | 27123/-
Previous Employer 2 | R1RCM Global Pvt LTD | ANALYST - IT INFRA & OPERATIONS | 1 May 2018 | 21089/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i need to check the internet connection if this ok ay then I need to check browser ,Might be some issue with Java and Setting ,If both are fine then reset the browser and restart the system. Hope it should work.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First On Bluetooth in Mobile after that find it before that Please power on the Bluetooth speaker after that Phone will search the device then connect the device with each other via pairing after that it will work.
What according to you makes you a good candidate for customer service or technical support job? | I have 5+ Experience in IT Support ,End user Support ,Desktop Support Engineer ,Onsite Support engineer , As based on my profile .I can try to full fill the query.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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