Subject: Tech Support Candidate - Ayush gupta
From: Ayush gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 05:42:13 -0500

| | Tech Support Test

Name | Ayush gupta
E-mail | [email-masked]
Phone Number | (971) 6282941
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hemmersbach india pvt ltd | Technical Engineer | within 15 days | 25,604
Previous Employer 1 | Aforeserve | Hr Executive | 23 Feb 2019 | 20,000
Previous Employer 2 | Silconuniv | Business development Executive | 17 Nov 2018 | 20,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

restart my Device
Make sure the Internet connection works
1.Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
2.Make sure search results load properly.
3.If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
3.Check if the Website is Down for Everybody or Just Me
1.
Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me"
2.On the site, type in the website address you're having problems reaching, then then push Enter or Return.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job?

customer support as Range of services provided to assist customers in making cost effective and correct use of a product.

ed to assist customers in making cost effective and correct use of a product,”1 while technical support is “User-friendly assistance for individuals having technical problems with electronic devices.

Patience is crucial for customer service professionals
Ability to communicate clearly.
Ability to use positive language.
Time management skills.
Ability to read customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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