Subject: Tech Support Candidate - sriram E
From: sriram E <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 02:46:28 -0500

Tech Support
Test

Name

sriram
E

E-mail

[email-masked]

Phone Number

(+91) 9952382828

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

chennai

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MacOS
Networking
- advance
Hardware - Advanced
VoIP
Networking

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ks wind & renewables india pvt ltd

System Admin

still

25000

Previous Employer 1

Palies IT services

System Admin
for Amc Customer

30-Apr-2018

18000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

good
morning

can I access your system/laptop for while a second

clearing the Browser History, Cach & Cookies

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

*Turning on
my mobile Bluetooth

*Tap Search option

*Select the Bluetooth device to connect (Specker, Home
theatre..etc)

What according to you makes you a good candidate
for customer service or technical support job?

Technical
Support job

On a scale of 1 - 5 please rate your fluency in spoken
English

3