Subject: Re: Tech Support Candidate - Naveed Khan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 1 Dec 2020 23:19:16 -0700 (MST)

His english is very average 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Dec, 2020, at 20:32, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Naveed Khan < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 28 November 2020 at 8:47 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Naveed Khan 

	

	
	
			Tech Support Test 
		
	Name 	Naveed Khan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8715999993 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Saket 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ana advisory 	Technical Specialist 	28 sep 2020 	48200 
Previous Employer 1 	National Informatics Center 	Technical officer 	31-08-2019 	40800 
Previous Employer 2 	Tata consultancy Services 	Technical analyst 	29-Dec-2016 	30000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Try restarting phone 
2.Make sure internet connection works 
3.Check if website is down for everybody or just me 
4.Try clearing your phone cache 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Turn bluetooth on by getting in setting. 
2.List of available devices will appear. 
3.If speaker is not listed,try pressing power button on speakers to make it discoverable 
4.On your mobile,select speakers and thats it.You are connected 
	What according to you makes you a good candidate for customer service or technical support job? 	Because i am from technical background and have vast experience working with support IT.I also have experience dealing with international clients(UK and US based).I believe in providing timely resolution 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4