Subject: Arabic Language Test - adam musa yosif
From: adam musa yosif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Dec 2020 13:19:21 -0500

| | Foreign Language Screening Test

Name | adam musa yosif    /  (63747) 43798    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, first of all, I would like to apologize, and thank you for bringing your issue to our attention, Babyshop gives the best service in sales snd shipping. we ensure our products and services make our customs happy and satisfy.
I will take this, I have just checked your order status and your complaint on the courier man I passed it to the management, and your issue has been solved your order will be reached today. we give you our apology and we hope you accept it, all this inconvenience you have given the wrong address. and because of language's miscommunication with our courier team. hopefully, the product meets your expectation if not will issue you a refund, confirmed.
finally thank you again for shopping with us! and we hope to see you again. enjoying shopping we us

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hi
thank you for your email and for bringing your issue to our attention, I'm sorry the product was disappointing for you. and this inconvenience. I have checked your order. you purchased blue color trouser, I don't know how this is it happened! maybe because of a machine error or you got distracted while you placing your order.
we are sorry, Return pick up to your area is not available. Go to Your Orders and select Return or replace items beside the item you want to exchange. to self shipping will be selected automatically once we receive the item in its original condition a refund will be issued.

thank you for your business

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