Subject: Tech Support Candidate - vinit singh
From: vinit singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Dec 2020 10:05:49 -0500

| | Tech Support Test

Name | vinit singh
E-mail | [email-masked]
Phone Number | (0120) 8800458393
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 12
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ELIXIR CT | Team lead- operation | | 35k
Previous Employer 1 | Pinelabs | Customer support executive | 23 sept 2019 |
Previous Employer 2 | HCL service limited | Apprentice trsinee | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I would check the URL which I have entered is correct or not after that I will check

internet connectivity of my desktop or laptop.

If still issue persist the by default I will restart my system if still not not resolved then need to check some technical issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We have to open blutooth settings in our mobile click on bluetooth option for few seconds then there would start showing all the device which is open in certain area.

Choose your blutooth speak with theirs name & make a pair,it will then automatically connected with your mobile bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | I have more than 4 year experience in this field,I am a good communicator  & have good trouble shooting experience & client handling through mail or through call.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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