Subject: FW: Tech Support Candidate - Naveed Khan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 1 Dec 2020 15:02:45 +0000

First round

From: Naveed Khan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 28 November 2020 at 8:47 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Naveed Khan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Naveed Khan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8715999993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Saket
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ana advisory    Technical Specialist    28 sep 2020     48200
Previous Employer 1     National Informatics Center     Technical officer       31-08-2019      40800
Previous Employer 2     Tata consultancy Services       Technical analyst       29-Dec-2016     30000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Try restarting phone
2.Make sure internet connection works
3.Check if website is down for everybody or just me
4.Try clearing your phone cache
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Turn bluetooth on by getting in setting.
2.List of available devices will appear.
3.If speaker is not listed,try pressing power button on speakers to make it discoverable
4.On your mobile,select speakers and thats it.You are connected
What according to you makes you a good candidate for customer service or technical support job? Because i am from technical background and have vast experience working with support IT.I also have experience dealing with international clients(UK and US based).I believe in providing timely resolution
On a scale of 1 - 5 please rate your fluency in spoken English  4