Subject: FW: Tech Support Candidate - vikas singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 1 Dec 2020 14:50:50 +0000

Swagtron if needed

From: vikas singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 28 November 2020 at 11:14 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - vikas singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    vikas singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9953762565
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Nangloi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Email
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Caretel infotech        CSR     15 Aug 2019     14790
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First i will check the website URL whether it is correct or not. After that i will check my internet connectivity. If my internet connection is ok then i will try to open the website on different browser.
If the problem is not resolved then i will note down the error and report to the ISP.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First I will switch on the Bluetooth speaker. After that I will open Bluetooth application in my mobile phone and allow it to search near by device. After scanning I will pair up my mobile phone to the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? I have the potential to resolve the problem in the given time period. I am a very good listener with calm  and positive attitude. It helps me to understand the problem so that i can provide better resolution.
On a scale of 1 - 5 please rate your fluency in spoken English  4