Subject: Fwd: Tech Support Candidate - Mehboob Ahmad
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 1 Dec 2020 07:24:57 -0700 (MST)

Hi Ma'am, 

His spoken is good, 
Having tech experience too 
Can join immediately. 
Last salary was 38k 
Ready to negotiate 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Dec, 2020, at 16:57, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Mehboob Ahmad 
E-mail 	[email-masked] 
Phone Number 	(91) 9953486082 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Tughlakabad Extension, Kalkaji, New Delhi-110019 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Saburi TLC 	Solution Engineer 	4th Jun 2020 	34K 
Previous Employer 1 	FIS Global Business Solution India PVT LTD 	Customer Service Associate 	6th Aug 2019 	28K 
Previous Employer 2 	Wipro LTD 	Process Associate 	11th Nov 2012 	20K 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Make sure your Internet is working and able to access other websites. Try to clear caches, reload the website. Check Internet proxy settings if problem with a particular website try to ping particular website. Sometimes website may get down. Restart your PC and check 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Make sure Bluetooth is enabled over both the devices, check searched devices in your phone list. If you find name of your bluetooth speaker device tape the option connect. Connection will be established. 
What according to you makes you a good candidate for customer service or technical support job? 	Positive attitude, willingness, good communication, acknowledgement and product knowledge skills make you good customer representative 
On a scale of 1 - 5 please rate your fluency in spoken English 	4