Subject: Re: Tech Support Candidate - Rahul Ray
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 1 Dec 2020 07:22:10 -0700 (MST)

Hi Ma'am, 

His spoken is good. 
Having tech experience too. 
His last salary was 39000/- 
He is expecting hike. As he is already holding 2 more offers with the same salary. 
He needs at least 7 days time ti join 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Dec, 2020, at 15:10, Deeksha Dadu <[email-masked]> wrote: 

Do first round 

Sent from my iPhone 

Begin forwarded message: 

From: Rahul Ray <[email-masked]> 
Date: 1 December 2020 at 11:04:19 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Rahul Ray 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Rahul Ray 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9871857600 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Mayur vihar phase 1 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Accenture 	Technical support executive 	9 Nov 2020 	39k 
Previous Employer 1 	Conneqt business solutions 	Service desk executive 	30 aug 2019 	29k 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check if the URL is correct. 
2. The website is opening in other computer or not. 
3. Make sure the internet connection is active. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Swipe down from the top of the screen and ouch and hold Bluetooth or choose it from settings icon. 

Tap Pair new device and "Available devices" or tap More until your device is visible. 

Tap the name of the Bluetooth device needed to be paired. 

Follow any on-screen instructions. 
	What according to you makes you a good candidate for customer service or technical support job? 	Deductive reasoning skills, Willingness to resolve queries and help customers. Excellent communication and connect with customers. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5 	

	

BQ_END