Subject: Tech Support Candidate - Harsh Yadav
From: Harsh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Dec 2020 07:38:49 -0500

Tech Support
Test

Name

Harsh
Yadav

E-mail

[email-masked]

Phone
Number

(+91) 95557536331

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Dehradun

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
MacOS
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Teleperformance

Tech support
advisor

2 july 2020

23800

Previous Employer 2

Intech pvt ltd

Asst.
Electrician

31 oct 2019

14100

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

If a person encounters an error while opening a
website.These are the steps which should be incorporated ;

1. Check the URL of the website if it is correctly typed.

2.Check the internet connection to be active.Try to restart the router and
connect back in order to load the website .This will eliminate the internet
based issue.

3.Check the error code/ error message in order to understand the route cause of
the issue and resolve.

4.Go to the browser settings and check if the website is in the block
list.Remove it from the block list.

5. Allow cookies and caches for the website as well.

6. Check antivirus/firewall/end point security are disabled.

7.Check if the system is connected using VPN. Disable it and then try to load
the website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps to connect bluetooth speaker are:

1. Turn on the bluethooth speaker.

2. Turn on the Bluethooth of the mobile phone.

3 . Search for the bluetooth speaker name in the mobile phone bluethooth
panel.

4. Once found click on the name of the desired speaker you want to connect.

5. The speaker  will take few second after one click on the name and then
connects.

What according to you makes you a good candidate
for customer service or technical support job?

I have
the prior experience in technical support. I am a b.tech graduate which adds an
extra mark to my skill. I have interacted will customer on calls/emails/chats
all around the globe.

On a scale of 1 - 5 please rate your
fluency in spoken English

4