Subject: Fwd: Tech Support Candidate - Rahul Ray
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 1 Dec 2020 09:40:57 +0000

Do first round

Sent from my iPhone

Begin forwarded message:

From: Rahul Ray <[email-masked]>
Date: 1 December 2020 at 11:04:19 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Rahul Ray
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rahul Ray
E-mail  [email-masked]
Phone Number    (+91) 9871857600
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Mayur vihar phase 1
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Accenture       Technical support executive     9 Nov 2020      39k
Previous Employer 1     Conneqt business solutions      Service desk executive  30 aug 2019     29k
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check if the URL is correct.
2. The website is opening in other computer or not.
3. Make sure the internet connection is active.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Swipe down from the top of the screen and ouch and hold Bluetooth or choose it from settings icon.

Tap Pair new device and "Available devices" or tap More until your device is visible.

Tap the name of the Bluetooth device needed to be paired.

Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? Deductive reasoning skills, Willingness to resolve queries and help customers. Excellent communication and connect with customers.
On a scale of 1 - 5 please rate your fluency in spoken English  5