Subject: Re: Tech Support Candidate - Fahad Ali
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 30 Nov 2020 23:52:45 -0700 (MST)

Ver bad spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 30 Nov, 2020, at 19:41, Deeksha Dadu <[email-masked]> wrote: 

First round for EPOS 

From: Fahad Ali < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 29 November 2020 at 10:44 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Fahad Ali 

	

	
	
			Tech Support Test 
		
	Name 	Fahad Ali 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(80779) 62069 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Aligarh. UP 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
VoIP 
office 365 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Metlife Pvt Ltd 	System Admin 	NA 	28000 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1: We need to figure out what kind of error is that 
2: Then open another tab to check if other sites like bing.com, google.com, bbc world and cnn are working or not? 
3: If above other sites are also not working then, go to setting and clear history, cache, cookies and reset also if any update is there to download 
4: Now open the sites in another web browser to check for proper internet access, if that works then uninstall web browser and reinstall to fix the issue 
5: Now open the sites in your favorite browser, it will work 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1: Make sure you Bluetooth of mobile phone and Bluetooth speaker are open 
2: Go into your mobile phone Bluetooth interface and search for the device name of that Bluetooth speaker to get paired, once it is done 
3: Now connect your mobile phone with Bluetooth speaker and enjoy 
	What according to you makes you a good candidate for customer service or technical support job? 	I have a technical support exp and an eye for problem solving skill with an ability to prioritize and delegate. I believe in learning new skills and implementing the same in the real world scenario 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4