Subject: Re: Tech Support Candidate - Jay Shankar Ojha
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 30 Nov 2020 23:48:06 -0700 (MST)

Broken English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 30 Nov, 2020, at 19:38, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Jay Shankar Ojha < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 30 November 2020 at 1:09 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Jay Shankar Ojha 

	

	
	
			Tech Support Test 
		
	Name 	Jay Shankar Ojha 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0101) 9928579552 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Jaipur 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	In2IT Technology 	Consultant 	10th April, 2020 	41400 
Previous Employer 1 	HCL Infosystem 	Consultant 	20th Jan, 2020 	25000 
Previous Employer 2 	KDK Software 	TSE 	31st Oct, 2013 	20000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Make sure the internet connection works. It includes 
1.a. Issue may be with router 
1.b. Problem with cable 
1.c. Wi-Fi hotspot got error 
1.d. Check the proxy setting 
1.e. Check if the anti-virus is blocking the website 
1.f. Make sure the website URL is correct 

2. If the internet works then reboot the device/computer which clears caches and forces the device to reload the webpage 

3. Check if the website is down for everybody or just me 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Go to settings on mobile phone. 

2. Tap the Bluetooth option and turn on it. 

3. A list of available devices will appear. 

4. If the desired speaker is not listed, press the button on the speaker that makes it discoverable. it’s often a button with a Bluetooth symbol on it. 

5. On the mobile, select the speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, we are connected. 

	What according to you makes you a good candidate for customer service or technical support job? 	1. I have the relevant experience, skills and passion to work in such environment. 

2. I have ability to maintain strong interpersonal relationship with the client. 

3. I am keen to learn new things which gives me options to solve problem in many ways. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4