Subject: Tech Support Candidate - Rahul Ray
From: Rahul Ray <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Dec 2020 00:34:03 -0500

Tech Support
Test

Name

Rahul
Ray

E-mail

[email-masked]

Phone Number

(+91) 9871857600

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Mayur vihar phase
1

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Accenture

Technical support executive

9 Nov 2020

39k

Previous Employer 1

Conneqt business
solutions

Service desk executive

30 aug 2019

29k

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check if the URL is correct.

2. The website is opening in other computer or not.

3. Make sure the internet connection is active.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen and ouch and hold Bluetooth or choose it from
settings icon.

Tap Pair new device and "Available devices" or tap More until your device is
visible.

Tap the name of the Bluetooth device needed to be paired.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Deductive reasoning skills, Willingness to resolve queries and
help customers. Excellent communication and connect with customers.

On a
scale of 1 - 5 please rate your fluency in spoken English

5