Subject: French Language Test - Neha Verma
From: Neha Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 23:48:57 -0500

| | Foreign Language Screening Test

Name | Neha Verma     /  (91) 9871769948    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear valuable customer,

Greetings of the day!!

This is in reference to the email you have sent regarding the order issue. I sincerely apologise for the trouble you faced due to delay in service. I apologise for the behaviour of the delivery boy with you. I understand your feelings and wrath over the situation. I have gone through the order details, do not worry, we will try our best to deliver it as soon as possible. We will try to make it deliver to you within 24 hours. It's a humble request of mine to kindly wait for a day and accept our apology. We will improve our services for better experiences.

Thank You
Neha Verma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear valuable customer,

Greetings of the day!!

This is in reference to your mail regarding your order I'd 9643039489. I sincerely apologise for the inconvenience you have faced due to unprofessional behaviour of our support team. I can understand your feelings and wrath over the situation. I have gone through the order details. Please be assured that you will get the best possible solution for the concern. One of our executive will get in touch with you for the details.  Kindly accept our apology.

Thank You
Neha Verma

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