Subject: Tech Support Candidate - Rajbhan Vishwakarma
From: Rajbhan Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 11:36:42 -0500

| | Tech Support Test

Name | Rajbhan Vishwakarma
E-mail | [email-masked]
Phone Number | (91) 9452861877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Brij Vihar, Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
IoT & GPS Devices

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GPSDesk Infotech Pvt Ltd | Sr. Manager - Customer Support | NA | 30000
Previous Employer 1 | Dynakode Technology Pvt Ltd | Operation Manager | 14-10-2020 | 27789
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Note the error message appear on screen & follow the SOP.

First verify your modem has an active internet connection.

After that, starts with checking whether internet is available in your device by
opening another verified website. If this website loads then verify the correct URL. Ping in command prompt it you are able to get response from hosting server.

If Internet is not available on selected SSID or LAN, then verify check whether other systems on network are able to access internet or not.

If they are able to access internet then surely we need to check network settings of System.

More over, these steps can be written with screenshot only.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Make sure bluetooth speaker is on and not connected with any other bluetooth device.

You must know the Broadcast name of bluetooth speaker.

Enable bluetooth on Mobile Phone. Search for available nearby bluetooth devices. Select the correct bluetooth device that represents speaker from populated list.

Click connect/ pair. Verify services this speaker can offer to mobile phone.

Normally bluetooth speaker confirm the accepted connection in form of playing a small tune or voice message "Bluetooth Connected".

Now you are able to use bluetooth speaker as audio player for your mobile.

What according to you makes you a good candidate for customer service or technical support job? | I am having about 4 years of experience in providing support in IT Company by phone, email, chat & corporate training. As well as I love to learn new technologies and keep me upgrading.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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