Subject: FW: Tech Support Candidate - Ajay Verma Shiv Kumar Verma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Nov 2020 14:22:54 +0000

May be swagtron

From: Ajay Verma Shiv Kumar Verma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 29 November 2020 at 9:41 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ajay Verma Shiv Kumar Verma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ajay Verma Shiv Kumar Verma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9717225277
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sant Nagar, North Delhi,110084
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Nature Technologies Pvt Ltd     Customer Support Executive      30 Oct 2020     19600
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will verify url if it has been correctly entered or not.
2. If it has been correctly entered, I will check for internet connectivity.
3. After that if it is stil not working I will check url in another browser.
4. If all these are fine I will clear cache memory, cookies, delete history & reset internet setting of browser. After that I will close browser & open again to check url, if it's working or not .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. I will switch ON bluetooth of speaker.
2. Then I will switch on bluetooth in my phone.
3  Then I will search for nearby devices.
4. After finding speaker bluetooth name on my phone screen, I will click on it to connect.
5. And finally speaker & phone will be paired.
What according to you makes you a good candidate for customer service or technical support job? I have good communication skills to communicate in this job. And i am adaptive to different environments. Further I have previous working experience  in international chat process & that would be helpful here .
On a scale of 1 - 5 please rate your fluency in spoken English  3