Subject: FW: Tech Support Candidate - Rahul Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Nov 2020 14:10:56 +0000

First round

From: Rahul Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 30 November 2020 at 10:19 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rahul Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rahul Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9870429002
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Munirka, Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Firewall Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Green Go Corporation    System Administrator            Rs. 32000
Previous Employer 1     Smart System Solutions  Ast. Technical Syupport Engineer        28 Feb 2020     Rs. 27000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check what type or error is website providing.
Second I will check google.com.
Third I will check internet connection.
Forth If internet is working than I will check the website in any other network it provide same error or working.
If its not working than may be its issue in the website.

If website working than system having issue with the internet connectivity or any security issue depend on error.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First switch on Bluetooth speaker.
Second switch on Bluetooth in the mobile.
Than start searching Bluetooth speaker in the mobile phone.
After that select the device which name of the Bluetooth and connect.
What according to you makes you a good candidate for customer service or technical support job? I am best in technical support job because I have 7+ year experience and have good knowledge in troubleshooting systems hardware, Windows OS, Mac OS, Printers, Scanners, Servers, Server OS, Security Devices, Firewalls
On a scale of 1 - 5 please rate your fluency in spoken English  3