Subject: FW: Tech Support Candidate - Andre Thilaye Noux Mansour Yorro
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Nov 2020 13:28:21 +0000

Get a tech round done with Pritish

From: Andre Thilaye Noux Mansour Yorro <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 30 November 2020 at 1:09 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Andre Thilaye Noux Mansour Yorro

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Andre Thilaye Noux Mansour Yorro
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9986354398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Bangalore
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
wordpress
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        delhi public school     computer and french teacher     present 45000
Previous Employer 1     exigent service PVT. LTD.       french and spanish specialist   feb 2019        30000
Previous Employer 2     P.E.S university        french and spanish teacher      september 2019  20000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will be using a command (ctrl+R) to refresh the page at first. if the error continues I will go to my settings and check on the internet network to confirm that my computer is still connected to the internet. if not connected, I will get my computer to connect to the internet.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      On the mobile phone, go to the notifications/shortcuts tab by swiping top or down according to the phone, click on the Bluetooth icon(automatically on the Bluetooth mode) or hold the Bluetooth icon(that will redirect you to the Bluetooth settings tab in the settings menu where you can also switch on the Bluetooth)
from there you can on your speaker and on your phone select your speaker and pair it with your phone
What according to you makes you a good candidate for customer service or technical support job? I think that I am a good candidate because of:
- my patient
- my fast learning ability
- my diploma in computer application and some certification in networking and hardware
- my love for helping people
- my ability to understand people because of the fact that I studied for my 12 diploma psychology and philosophy
-my ability to be comfortable with any shift
- my sense of responsibilities and devotion to a cause
On a scale of 1 - 5 please rate your fluency in spoken English  4