Subject: FW: French Language Test - Shivangi dubey
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Nov 2020 13:06:47 +0000

No

From: Shivangi dubey <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 30 November 2020 at 2:19 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: French Language Test - Shivangi dubey

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Shivangi dubey    /  (91) 7459919577    / [email-masked]<mailto:[email-masked]>
Whats your first language       French
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer,
Greatings from babyshop team.
We are highly opologetic for the inconvenience. We will look into the matter and we will try to deliver your order ID NO. 9643039489 to you as soon as possible . About the courier guy behaviour we are highly ashamed and apologetic , such behaviour will not be tolerated and we will take strict action on this.
Sorry for the inconvenience
Regards,
Babyshop team.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear customer,
Greatings for babyshop team.
We are sorry for the inconvenience caused by us by delivering the wrong order . We would initiate an exchange or refund for your order ID NO. 9643039489. For an inappropriate behaviour from our support team we are highly opologetic, we will take strict action on this behaviour by our team. Sorry for the inconvenience caused , looking forward to serve you again.
Regards,
Babyshop team.