Subject: FW: Arabic Language Test - Rohan Rana
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Nov 2020 13:02:58 +0000

Swagtron if at all

From: Rohan Rana <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 30 November 2020 at 4:44 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Arabic Language Test - Rohan Rana

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Rohan Rana    /  (110093) 9311348607    / [email-masked]<mailto:[email-masked]>
Whats your first language       Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir,
Thank you for taking the time to communicate to us that our service did not meet your expectations. We’re sorry to hear that you didn’t enjoy your experience at Baby shop. Customer happiness is important to us and we have every desire to address your needs as well as to provide you the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will we will future evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apologies for the trouble and inconvenience that the courier guy has caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Thank you,
Rohan Rana
The Baby shop Team
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Sir,
Allow me to express my sincere apologies for the unintentional mistake and the inconvenience caused thereafter. We are sorry that you were not satisfied by our service and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future.
In line with our complaint to the satisfaction of our customers, we decided to replace your jeans. This is the least that we can do given the current circumstances.
We value your feedback and we would like to retain you as a customer. Again, Please accept our apologies.
Thanks and Regards,
Rohan Rana
The Baby shop Team