Subject: Spanish Language Test - Parth Sharma
From: Parth Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 07:12:10 -0500

| | Foreign Language Screening Test

Name | Parth Sharma    /  (91) 9871040824    / [email-masked]
Whats your first language | Spanish
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello, ma'am, I am really sorry that you went through such an ordeal to get your product.I have spoken with delivering company about delay in your order and their executive not speaking in an appropriate manner with you.They regret their executive's action.The courior person will be calling you in next 3-4 hours giving a serious apology and your product willl be delivered within 24 hours. We are offering you a 5% discount in your next order as an apology for all the inconvenience you went through. Please contact me if you face any other problem.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello, ma'am, I am really sorry for all the inconvenience you went through. I have looked into your order specifications and it seems like you have ordered red color trouser but you want blue color now which is fine with us. I have forwarded a request to the order pick up team, they will call you in next 2 hours and will visit your house within 24 hours to pickup the product. Unfortunately, to get the product you want, you will have to order again and I will make sure you get the right product within 2 days from date of order, I would request you to please share your order I'd once you place your new order so that I can keep a track of it.Our support team is extremely sorry for speaking to you that way. They will call you within next few hours giving an apology.

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