Subject: Arabic Language Test - Mohammad Fahad
From: Mohammad Fahad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 07:10:35 -0500

| | Foreign Language Screening Test

Name | Mohammad Fahad    /  (110025) 8840377273    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We are sorry for inconvenience.
As we checked your order was expected to be delivered on Thursday, but unfortunately could not be delivered. The courier partner shouted on you it is bad thing that happened to you. We will make sure that the courier man will apologize to you.
We have Raised your complain to our concern team they will try to deliver your order as soon as possible. I assure you will receive your order without facing any problem , hoping that you will give us another chance to prove the quality of our service.

Please feel free to contact us in case of any query.

Thanks and regards
Team babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We are sorry for inconvenience.
I undrstand that you have placed order for blue colour trouser but you received different colour. Now you are facing problem to exchange the item. We have raised the complain to our concern team they will try to exchange the item. You are kindly requested to make sure the item you want to exchange should not be without tag or damage and should be wrapped and well packaged.

Dear customer,
We apologize for misbehaving of our support team. We will make sure the they will apologize to you, hoping that you will give us a chance to prove the quality of our service.
Please feel free to contact us in case of any query.

Regards
Team Babyshop

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