Subject: French Language Test - Santhosh Krishna
From: Santhosh Krishna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 06:02:07 -0500

| | Foreign Language Screening Test

Name | Santhosh Krishna    /  (+91) 8248690471    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are extremely sorry for the delay in delivery of the product. Thank you for notifying us that your product is not delivered yet. The delivery guy that you spoke with has joint new so he couldn't respond you properly. We are very sorry for the inconvenience.your order will be handed over to you with in 24 hours and the concerned delivery guy will apologize to you.
Again we am sorry for the inconvenience. Please contact us for any other queries and concern.
Thankyou for shopping with us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We are extremely sorry for the delay in delivery of the product. Thank you for notifying us that your product you got is not what you have ordered and we are very sorry for the delay in delivery also.We are very sorry for the inconvenience.your correct order will be handed over to you with in next 2 working days and we are sorry for the behaviour of our support team staff on you.
Again we am sorry for the inconvenience. Please contact us for any other queries and concern.
Thankyou for shopping with us.

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