Subject: Tech Support Candidate - Ananya Sharma
From: Ananya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 00:28:31 -0500

| | Tech Support Test

Name | Ananya Sharma
E-mail | [email-masked]
Phone Number | (91) 85956 45193
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indrapuram/Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vcare call centre | CCE | 25/11/2020 | 21000
Previous Employer 1 | LIVE DIGITAL | CCE | 20/08/2020 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Close other tabs, extensions, and apps. ...
Restart Chrome. ...
Restart your computer. ...
Check for malware. ...
Open the page in another browser. ...
Fix network issues and report website problems. ...
Fix problem apps (Windows computers only) ...
Check to see if Chrome is already open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job?

I have to listen customer properly....I have to understand the process and always try to resolve the issue on a immidiate manner.
customers are GOD so we have to acknowledge their issue then we have to answer and confirm them.
In customer support we have to be patient its important.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |