Subject: Tech Support Candidate - Fahad Ali
From: Fahad Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 Nov 2020 12:14:30 -0500

| | Tech Support Test

Name | Fahad Ali
E-mail | [email-masked]
Phone Number | (80779) 62069
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Aligarh. UP
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP
office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Metlife Pvt Ltd | System Admin | NA | 28000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1: We need to figure out what kind of error is that
2: Then open another tab to check if other sites like bing.com, google.com, bbc world and cnn are working or not?
3: If above other sites are also not working then, go to setting and clear history, cache, cookies and reset also if any update is there to download
4: Now open the sites in another web browser to check for proper internet access, if that works then uninstall web browser and reinstall to fix the issue
5: Now open the sites in your favorite browser, it will work

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: Make sure you Bluetooth of mobile phone and  Bluetooth speaker are open
2: Go into your mobile phone Bluetooth interface and search for the device name of that Bluetooth speaker to get paired, once it is done
3: Now connect your mobile phone with Bluetooth speaker and enjoy

What according to you makes you a good candidate for customer service or technical support job? | I have a technical support exp and an eye for problem solving skill with an ability to prioritize and delegate. I believe in learning new skills and implementing the same in the real world scenario
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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