Subject: Tech Support Candidate - Ajay Verma Shiv Kumar Verma
From: Ajay Verma Shiv Kumar Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 Nov 2020 11:11:09 -0500

| | Tech Support Test

Name | Ajay Verma Shiv Kumar Verma
E-mail | [email-masked]
Phone Number | (+91) 9717225277
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sant Nagar, North Delhi,110084
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Nature Technologies Pvt Ltd | Customer Support Executive | 30 Oct 2020 | 19600
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will verify url if it has been correctly entered or not.
2. If it has been correctly entered, I will check for internet connectivity.
3. After that if it is stil not working I will check url in another browser.
4. If all these are fine I will clear cache memory, cookies, delete history & reset internet setting of browser. After that I will close browser & open again to check url, if it's working or not .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will switch ON bluetooth of speaker.
2. Then I will switch on bluetooth in my phone.
3  Then I will search for nearby devices.
4. After finding speaker bluetooth name on my phone screen, I will click on it to connect.
5. And finally speaker & phone will be paired.

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills to communicate in this job. And i am adaptive to different environments. Further I have previous working experience  in international chat process & that would be helpful here .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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