Subject: Tech Support Candidate - Sunil Kumar
From: Sunil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 Nov 2020 03:59:09 -0500

| | Tech Support Test

Name | Sunil Kumar
E-mail | [email-masked]
Phone Number | (91) 8527932264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini , New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vivo Mobile India Private Limited | Senior Executive | 25/09/2020 | 29500
Previous Employer 2 | Micromax Informatics | Service Engineer | 30/07/2016 | 15000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Check the internet connection working fine or not.
2 Open a new TAB and check whether the home page is opening or not
3 I try to open the same website in another browser
4 Clear the cookies & cache memory of browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Turn on the bluetooth speaker and make sure it is not connected with any other device.
2. Turn on the bluetooth of Mobile phone and make sure the handset is in the range of bluetooth speaker.
3. Now there is list of available devices.
4. Select your bluetooth device and pair it with the device.
5. Some manufacturers provide the pairing PIN to connect the speaker with the handset and some are connected directly.
6. If the handset asking for PIN , we need to check the manual of bluetooth speakers.

What according to you makes you a good candidate for customer service or technical support job?

Customer Orientation
Listen the customer problem carefully , analyse why the issue occur and then give the solution.
We are for the service for customers , so we need to think deeply about the customer situation what they suffer.

In last company when i was give tech support to my colleagues one thing which i do " First i put myself in place of customer and trying to understand the customer problem and situation , after that i guide to my team for solution"

so from my side Customer Orientation , Focused to customers issues and provide the solutions within the given timelinew with a helping nature.

Because when the customer goes to any Service center customer wants that there's someone who treated him as a friend with care so the customer told all his problem and this is the best way to help the customers and the customer always remember the company culture and services.

Thank You

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |