Subject: Tech Support Candidate - saurabh jain
From: saurabh jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 Nov 2020 03:26:15 -0500

| | Tech Support Test

Name | saurabh jain
E-mail | [email-masked]
Phone Number | (91) 9389734090
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
System Administration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Specialist | Currently Working | 43250
Previous Employer 1 | Team Computers | System Engineer | 27/05/2020 | 30500
Previous Employer 2 | Team lease | Desktop Support Consultant | 21/07/2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check the internet connection.
Will check to access it on a different browser.
Will check that the site is not blocked over proxy and will remove proxy if entered.
Can also reset the browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON the Bluetooth of both computer and Device.

Go to Bluetooth settings on computer and search out the Device name, click on it and make it them paired then connect.

What according to you makes you a good candidate for customer service or technical support job?

Basic Knowledge of technical support with good communication skills.
Confidence also plays a good role in this.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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