Subject: Tech Support Candidate - Satendra Kumar
From: Satendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 23:25:09 -0500

| | Tech Support Test

Name | Satendra Kumar
E-mail | [email-masked]
Phone Number | (0120) 9911295592
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 12 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Worked on SQL and databases

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kent RO Systems Ltd | Executive | Still working | 20000
Previous Employer 1 | Towards Vision Technology | Helpdesk executive | 30-09-17 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please find below troubleshooting steps -
1. Check internet connection of system.
2. Check site blocking status.
3. Check browser settings and clear cache memory.
4. Check IP address.
5. Restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps
1. Open Bluetooth in speaker and mobile device.
2. Pairing both devices.
3. Now enjoying music.

What according to you makes you a good candidate for customer service or technical support job?

I am working in the same field for more than 4 years, and easily known the exact issue and resolve within the timeline.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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