Subject: Tech Support Candidate - Abhinav Sharma
From: Abhinav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 10:56:18 -0500

| | Tech Support Test

Name | Abhinav Sharma
E-mail | [email-masked]
Phone Number | (+91) 8439098683
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Meerut, Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aequor Information Technologies Pvt. Ltd. | IT Engineer | 29/05/2020 | 23,700
Previous Employer 1 | UnitedLex | IT Helpdesk Engineer | 6/08/2019 | 25,000
Previous Employer 2 | PC Solutions Pvt. Ltd. | Remote Desktop Engineer | 31/10/2018 | 19,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check if the site is running on some other system. If it's running on some other system,then we can check it in different browsers like chrome, Internet Explorer. In case,the site is not working in any browser,then we can reset the browser or we can check java script settings of the browser and enable them. We can also clear cookies and cache of the browser. Now we can restart the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to turn on the speakers, then we switch on our mobile bluetooth. Then we will go into our mobile settings option. There we will find bluetooth option. In bluetooth option we can search for devices. Click on the speakers when they appear as icon in search devices. It will most probably connect the phone with the speakers and you can test it by playing some audio.
What according to you makes you a good candidate for customer service or technical support job? | I do gave myself as average in English speaking skills because in most of my job roles either I have to work by taking the remote of the user' system or issues do get resolve on the e-mails. Only there are few scenarios in which I have to take the calls like account lockouts or a user called on the service desk for IT support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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