Subject: Fwd: Tech Support Candidate - Hemant Arora
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 28 Nov 2020 06:58:22 -0700 (MST)

Hi Ma'am, 

His spoken is good. 
Having tech experience too 
His Last salary was 21500/- 
Expecting hike on it 
can join in a week 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 28 Nov, 2020, at 17:51, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Hemant Arora 
E-mail 	[email-masked] 
Phone Number 	(+91) 8171092564 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	HCL Bserv 	Customer support executive 	3/6/2020 	21500 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly, I am going to check my network connectivity to see if there are some network issues 
If there is a network issue then find out the issue while using window trouble shooting for the internet 
Secondly, will check something with DNS or browser issue 
Next, we can check by deleting cookies and checking if there are ip issues. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Drag down the Bluetooth option or go to settings and then choose Bluetooth. 
Make sure that both the devices are detectable. 
Find the Bluetooth device and pair it with your mobile phone. 
What according to you makes you a good candidate for customer service or technical support job? 	Because I have flawless communication skills and I have got the relevant experience in the same field. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5