Subject: Tech Support Candidate - MOHAMMAD ATIF KHAN
From: MOHAMMAD ATIF KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 08:40:54 -0500

Tech Support
Test

Name

MOHAMMAD
ATIF KHAN

E-mail

[email-masked]

Phone Number

(91) 8090902006

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

fuzion certification

network engineer L1

30 may

20000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.
firstly I will check my internet connection is connected or not. if its internet
connection is active and the user is not able to open the targeted website then
so many ways to fix it.

1.restart your pc and connect to the internet and try to open the website.

1. if it is not open then check that website is up ya down. so many methods have
to check it but I will check with the help of cmd write ping command and website
address like -  ping 123.456.

2. Third is to check the error code which will be shown when you trying to
access ndtv and note it down put it in google and solve according to that error
code troubleshooting.

3.There are many reasons a site might not load such as a misconfiguration,
corrupt files, problems with a database or something as simple as needing to
clear your browser’s cache and cookies on your computer.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on your Bluetooth device and make it
discoverable. ...

2. Turn on Mobile Bluetooth > select the device > Pair.

3. After connecting the pair from your mobile to the speaker now your device is
connected.

What according to you makes you a good candidate
for customer service or technical support job?

Customer
service representatives are the first point of contact for your customers,
acting as the face of your company and driving loyalty, retention and
acquisition. Ask this critical question to gauge a candidate’s commitment to
the role and and gain insights about their customer service philosophy. What to
look for in an answer:

Approachable personality

Understanding of the role

Passion for customer service

For the technical support, you want a technical person which is holding a
technical degree is able to solve any problem if you will trend some days
according to that problem is which is occuring most.

On a scale of 1 - 5
please rate your fluency in spoken English

4