Subject: Tech Support Candidate - Prashant Boadh
From: Prashant Boadh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 08:07:39 -0500

| | Tech Support Test

Name | Prashant Boadh
E-mail | [email-masked]
Phone Number | (91) 7011304860
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infotech Pvt Ltd | Sr. technical analyst | Currently working | 24150
Previous Employer 1 | AGS LTD | Customer support Engineer | 11-12-2017 | 13500
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Since no error is mentioned then we can't troubleshoot but still we do basis troubleshoot which is below

Step 1, clear the cookies and cache of browser
Step 2, restart the browser
Step 3, if still website doesn't work then may some restrictions on network which is using by user

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - open the bluetooth of speaker
Step 2 - enable the bluetooth option in phone
Step 3 - speaker bluetooth name will show in your phone
Step 4 - click on that name and it will pairing with your speaker and will connect automatically

What according to you makes you a good candidate for customer service or technical support job? | I think , first of all, we need to understand clearly issue of clients and according to this we need to troubleshoot on particular problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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