Subject: Tech Support Candidate - Akansha Choudhary
From: Akansha Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 08:05:46 -0500

| | Tech Support Test

Name | Akansha Choudhary
E-mail | [email-masked]
Phone Number | (+91) 7534945225
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec 44, noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Like samsung home appliances product knowledge

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Technical support engineer | 13 Oct 2020 | 18000 inhand
Previous Employer 1 | 1point1 solution pvt Ltd | Cce | 20 feb 2019 | 12000 inhand
Previous Employer 2 | Lg | Cce | 28 feb 2018 | 10000 inhand

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. You check the website url and internet connection is proper or not.
2. You check the which type of error is coming.
3. You need to clear all cookies in your computer.
4. After follow these step your problem is not resolve so you with system administrator.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. You open the Bluetooth on both devices.
2 . You check the speaker Bluetooth name or code.
3. You check the speaker Bluetooth name on your mobile phone and connect.
4. After connected you show the notification your Bluetooth speaker is connected on your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | Yes I'm a good candidate for customer service because I have a knowledge for this field and provide a better resolution to the customer at a same time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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