Subject: Tech Support Candidate - Alok Tiwari
From: Alok Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 06:20:18 -0500

| | Tech Support Test

Name | Alok Tiwari
E-mail | [email-masked]
Phone Number | (98119) 22597
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Elmeasure india Pvt Ltd | Associate Engineer | | 23800
Previous Employer 1 | Cypress India Pvt Ltd | Testing and validation Engineer | 15-12-2018 | 17500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all We will check internet connectivity in network and sharing center. If it is connected to network then perform speed test to know the internet speed using website fast.com. We will again try to open website. It will open if system connected to network with any firewall blocking.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on supply of bluetooth speaker.
2. Turn on bluetooth of mobile
3. Search for speaker name.
4. Name detected then pair to speaker
5. Pairing done and Bluetooth connected with speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. Easily understand customer request
2. Take necessary action to closed customer concern 3. Problem solving skill
4. Customer satisfaction
5. customer handling

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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