Subject: Fwd: Tech Support Candidate - Shubhi Tyagi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 28 Nov 2020 04:03:33 -0700 (MST)

Hi Ma'am, 

I have doubt in her English, I want you to cross check once. 
Else she is holding same experience which is required for EPOS. 
She is an immediate joiner. 
Her Last Salary was 26000/- 
Expecting hike on it 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Nov, 2020, at 19:05, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Shubhi Tyagi 
E-mail 	[email-masked] 
Phone Number 	(110078) 8130532417 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Fleetx 	Tech Support & Inside Sales 	25-Sep-2020 	
Previous Employer 1 	Vaco Binary Semantics(Onsite Google) 	Quality Analyst 	30-june-2019 	
Previous Employer 2 	MSD Telematics 	Tech support Eng.(Trainee) 	18-March-2018 	
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1-At first I will refresh the page again and if it is showing error once again then I will immediately check my internet connection. 
2-I will check the URL once again if it is correctly written or not. 
3-I will restart the device once again just to be sure. 
4-If all above situation are fine then I will check whether the site is down or not, because many time it happens that site is down for everybody. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1-I will turn on Bluetooth of my mobile and speaker. 
2-I will search speaker name in my mobile Bluetooth setting. 
3-I will select the speaker name and then it will get connected. 
What according to you makes you a good candidate for customer service or technical support job? 	1-Good Communication Skills. 
2-Good Learning & Problem Solving Skills. 
3-Good Presence of mind. 
4-Proper knowledge of product and technical knowledge is an additional advantage. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4