Subject: Fwd: Tech Support Candidate - Mayank Bhatnagar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 28 Nov 2020 03:36:24 -0700 (MST)

Hi Ma'am, 

His spoken is good. Having technical experience too. 
His last salary was 37000/- 
Expecting near about same 
can join immediately as not working from March 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Nov, 2020, at 22:53, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Mayank Bhatnagar 
E-mail 	[email-masked] 
Phone Number 	(+91) 7678472517 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Crossing republic Ghaziabad 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Active directory, ticketing tools, VPN 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Barclys 	Process advisor 	27th march 2020 	38 
Previous Employer 2 	Wipro 	Project Engineer 	Feb 2016 	20 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1-Check for internet connection first if internet is connected or not? 
2-If its connected then try to ping the website from command prompt. 
3-If you are received reply from the website then try to reset the browser or use any other browser. 
4-You can also try any alternative website and check if the problem is only in accessing this website. 
5-If yes then add this website into trusted site and also try to open it in compatibility mode. 
6-You can also try to access the same website on a different device or on a different network. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Switch on bluetooth on the mobile and the speaker both and under bluetooth settings in phone and look for the bluetooth device you want to connect and pair with the device. 
once connected it will show as connected to device name on your mobile phone. 
What according to you makes you a good candidate for customer service or technical support job? 	Its the ability for an advisor to understand the issue or the concern of the customer first by active listening and give him the solution in easiest way and should not use technical jargons. 
And should also be confident and give assurance to the customer whenever possible or required to gain the trust of the customer. 
Candidate should have a good technical knowledge and good communication skills to interact with the customer. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5