Subject: Re: Arabic Language Test - Noufal Alrefaei
From: HR Livesalesman <[email-masked]>
To: [email-masked]
Date: Sat, 28 Nov 2020 02:26:11 -0700 (MST)

Please write in arabic 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 27 Nov, 2020, at 12:46, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Noufal Alrefaei / (+91) 8105308243 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear (first name), 
I’m so sorry your order hasn’t arrived. I know how frustrating this must be. 
I’ve tracked the package via our carrier, and it’s currently listed as “out for delivery” 
Please contact us directly if your order hasn’t arrived within two days. In the meantime, I will do everything I can to locate your package. 
Once again, Sir/Madam, I sincerely apologize for the inconvenience. 

Sincerely, 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear (First name), 
I’m sorry you had such an unpleasant encounter with one of our associates earlier today. We try to make our customers’ shopping experience easy and enjoyable, and we hold our stores to a very high standard. In this case, we clearly fell short. 
I’ve forwarded your complaint to the concerned department store management team as well as our corporate customer experience team. We will do everything we can to make sure this doesn’t happen again. 
Once again, (First name), I apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us.