Subject: Tech Support Candidate - Gaurav RAI
From: Gaurav RAI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 01:15:29 -0500

| | Tech Support Test

Name | Gaurav RAI
E-mail | [email-masked]
Phone Number | (91) 9560708721
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon but i am ready to relocate
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Desktop support | | 12500
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check  web address and try to open on other system if we can see the web page on other computer then
2 Delete all cookies of browser
3.change  proxy setting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open bluetooth of device
2. Open bluetooth setting and search bluetooth device name then click to connect

What according to you makes you a good candidate for customer service or technical support job?

Try to resolve issue as soon as i can  without any delay or not impact on work of user ,
good listener

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |