Subject: Tech Support Candidate - Nikhileswar Behera
From: Nikhileswar Behera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 01:09:07 -0500

| | Tech Support Test

Name | Nikhileswar Behera
E-mail | [email-masked]
Phone Number | (06821) 8249645693
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Odisha
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech mahindra | Tech support | 19/12/2019 | 12000
Previous Employer 2 | G.s associates | Site supervisor | 21/03/2017 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in my browser window, i'll try these steps:

Check the web address (URL) in the address bar to make sure i'm going to the right webpage.
If I'm try to open the same webpage on another computer connected to the same network.
If I can't see the webpage on any computer, I'll check the connectivity of Internet. If the site does not open then  I'll delete my cookies and change my proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If my speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On my mobile select my speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, i am connected.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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