Subject: Tech Support Candidate - Abhijeet Thakur
From: Abhijeet Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 18:18:56 -0500

| | Tech Support Test

Name | Abhijeet Thakur
E-mail | [email-masked]
Phone Number | (+91) 8700180124
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nirman Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dimension India Network | Technical Consultant | | 30271/-
Previous Employer 1 | Concentrix | Technical Support Engineer | | 18000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Clear the Caches and cookies
2) Reset the browser
3) Try with another browser
4) Quit and relaunch the browser again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the device
2) Turn on Bluetooth on phone
3) Search for device
4) Once the device name is visible
5) Connect it

What according to you makes you a good candidate for customer service or technical support job?

1) Quick Learner
2) Problem Solver
3) Have the ability to understand and commute with International Customer's

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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